1) Information Collected
We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through an order process or purchase of products, participate in our social media sites, sign ups or emails, complete a survey); and ii) information that is derived through automated tracking mechanisms.
Voluntary Information for Services and Features
We collect personally identifiable information when you choose to use certain features of the Sites, including: i) placing orders, making purchases, returning or exchanging items, contacting us with questions, inquiries, comments, complaints or requests; ii) consenting to receive email or text messages about upcoming promotions or events; iii) participating in any of our programs; iv) commenting on articles or products, and others; v) entering into a contest, or draws, or responding to one of our surveys; vi) asking us to place you on a “Do Not Email” list; vii) interacting with us on Social media.
When you choose to use these additional features, we require you to provide your “Contact Information” including your first name and last name, in addition to other personal information that may be required to complete a purchase such as your phone number, mailing address, mailing address, email address, information about the payment method used (including the number, expiry date and CVV number of the credit card used to make the payment).
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and You are aware that Your child has provided Us with Personal Data from anyone under the age of 13 without verification of parental consent, We will take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
You may choose to invite family and friends to join WellnessFirstShop by sending invitation emails via our invite feature. WellnessFirstShop stores the email addresses you provide so that the respondents may be added to Our social network, confirm orders/purchases and also to send reminders of the invitations. WellnessFirstShop does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact WellnessFirstShop to request removal of their information from our database.
3) How We Use Your Information
WellnessFirstShop only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
WellnessFirstShop will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of WellnessFirstShop unless required to do so by law. Further, WellnessFirstShop reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.
Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Sites and their features, including without limitation: to finalize your order; to determine and verify your identity and to ensure your safety; the respond to your requests for information; for marketing, market analysis and survey purposes, to the extent provided by law; to target your needs, interests and preferences and to inform you of services, benefits, products and goods that may be of interest to you, to the extent provided by law, e.g. with your consent, providing customer service, to control the quality of Our customer service and to prevent fraud; tracking email invitations you send; and otherwise supporting your use of the Sites.
WellnessFirstShop may use your personal information for target advertising toward you based on things such as the region, gender, interests, goals, habits, etc.
We may also use personal information for the following purposes such as notifying you of recalls or safety issues; managing the provision of goods, services and privileges to you, managing invoicing, accounting and information security services related to our transactions with you; monitoring your satisfaction with our programs, including the services offered by our suppliers of WellnessFirstShop and contacting you regarding the status of such programs and services (for example, to inform you of changes to or the termination of particular WellnessFirstShop Services), Internal management purposes, including planning, resource allocation, policy developments, quality improvement, monitoring, audit, evaluation and reporting.
We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand our Sites usage and enhance the performance of services to maintain and operate the Sites and certain features on the Sites. We may use third parties to host the Sites; operate various features available on the Sites; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
Also, We may share personally identifiable or other information with Our parents, subsidiaries, divisions, and affiliates.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of Our business or as part of a corporate reorganization, stock sale or other change in control.
WellnessFirstShop may disclose Contact Information in special cases where We have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Our terms and conditions of use or may be causing injury or interference with Our rights, property, Our customers or anyone who could be harmed by such activities.
We are not liable or responsible for the personally identifiable or other information you choose to submit such as a blog or any other publicly accessible area of the Sites. We use non-identifying and aggregate information to better design Our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
4) How We Protect Your Information
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
5) Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to email@example.com .
6) Email Choice/Opt-out
If any user who receives an email from the Site and would prefer not to receive such communications in the future, you can do so by following the instructions in the emails. In addition, you may send an email to firstname.lastname@example.org. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
7) Disclaimer to Security
8) Notification of Changes
11) Contact Information
WellnessFirst Shop Inc.
Attn: Privacy Officer
77 City Centre Drive
Suite 501, East Tower
Mississauga, ON L5B 1M5
Effective and Last Updated: June 4, 2020